Returns and Refunds
At wowdogbox.com, we only stock authentic products. All our items are genuine and are sourced directly from the manufacturer or from their authorized distributors. Prior to shipping, we do several levels of rigorous quality checks, hence eliminating any chances of counterfeit products. If you have any concerns about the authenticity of any of the items you have purchased from us or are considering purchasing, please contact us directly by emailing us at firstname.lastname@example.org and we shall be happy to address your concerns.
Returns Policy for Wowdogbox Monthly Subscriptions: 100% Satisfaction Guarantee
We guarantee every item in the box because we work so hard to source items that we feel confident you will love. If for any reason you receive an item that does not live up to your standards we will make it right. Wowdogbox reserves the right to either replace the item with another of equal or great value, refund you the value of the item, or credit your account the value of the item applicable to future orders. The value of the item is dictated by MSRP. We offer a full refund on a box but if you are unhappy with selected items please let us know.
Cancellations after Shipping: For cancellation requests that come in after the box has been shipped, a 'Shipping & Handling' Fee of Rs. 50/- will be adjusted against the refundable amount.
Money Back Guarantee: In any case whether you are not interested in our product after shipping or you have changed your mind after order Wowdogbox. Just drop us email or call us at +917014626284 to refund your amount at your desired payment method. By default, we will send your amount directly to your used payment method while ordering from our site. the amount will be refunded to you and should reflect in your account in 7-10 working days.
Cancellations before Shipping: We accept cancellation requests of ordered products if intimated via email within 24 hours from the time the order is placed. You can cancel the order by contacting our Customer Support team via email at email@example.com In case of prepaid orders, the amount will be refunded to you and should reflect in your account in 7-10 working days.
In case the product has already been delivered to you and you wish to return the order - you can still do so within 7 days of delivery of your order. Please email a Cancellation Request to our Customer Support team firstname.lastname@example.org and ship the product back to the address given below. Please note that the products must reach us in an unused and undamaged state for us to process the refund. Shipping costs for sending the product back to us will have to be borne by the member. Once we receive the order back and verify its packaging/condition, your order will be cancelled and the amount will be refunded.
Order was Damaged in Transit: We take utmost care while packaging to ensure that the product reaches you safely. However, due to situations beyond our control, the items delivered might get damaged in transit. We would be more than happy to replace your order under such circumstances provided you intimate us by emailing our Customer Support (email@example.com) the picture of the damaged product within 24 hours of receiving your shipment. Please note that we will not be able to replace you order in case the intimation is received more than 24 hours after the delivery of your shipment.